Came in and got a hitch installed on my car and also installed a bike rack right out of the box as well... To recap, I called ahead, made an appointment, and had all parts (bike rack was purchased separately), and I was ready to go. The team went out of their way to make sure I was comfortable with all the work (and Cost) prior to starting. The job was done right on front me, so I can see everything that was done. I loved the transparency.. In the end, the hitch looks as if it was factory installed. It was a great (amazing) job, and I'm very excited for it, and to start using the bike rack... While I waited, I was given the Wi-Fi password and offered refreshments. Great hospitality! Upon completion, the mechanic walked me through everything that was done and showed me how the hitch and bike rack work. I couldn't of asked for a better experience. Will be back again! ---- Updating review.. I went back again for new tires and a 115k service. Was just as satisfied! Everything was thorough and well done! For the service, they matched the manufacturers specification, except for the price of course.. Much better here!